--- title: How to view my FactoryTalk Logs on my DeviceLink Agent? description: This article includes steps needed to view your Rockwell FactoryTalk logs in the event that they are needed for DeviceLink Agent troubleshooting --- [Skip to content](https://help.copia.io/knowledge/how-to-view-factorytalk-logs#main-content) English Show submenu for translations [More support](https://help.copia.io/knowledge/kb-tickets/new?hsLang=en) ![](https://help.copia.io/hubfs/Logo_Hotdog_BlackWhite%20(1).svg) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.copia.io/knowledge/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Copia Help Center](https://help.copia.io/knowledge?hsLang=en) 2. [DeviceLink FAQ](https://help.copia.io/knowledge/devicelink-faq?hsLang=en) 3. [Rockwell Studio 5000](https://help.copia.io/knowledge/devicelink-faq?hsLang=en#rockwell-studio-5000) # How to view my FactoryTalk Logs on my DeviceLink Agent? ## This article includes steps needed to view your Rockwell FactoryTalk logs in the event that they are needed for DeviceLink Agent troubleshooting ### FactoryTalk Administration Console Logs The FactoryTalk Administration Console logs are vital for diagnosing issues within the FactoryTalk Directory system. These logs contain detailed information about configuration changes, client connections, and error messages. #### Steps to Access FactoryTalk Administration Console Logs: 1. Open the **FactoryTalk Administration Console**. 2. Navigate to **Tools \> FactoryTalk Diagnostics \> Viewer** from the main menu. 3. The **Diagnostics Viewer** will open. From there, click **File \> Export Messages** to export the logs. ### FactoryTalk Event Logs FactoryTalk Event Logs record critical events related to system operations, including server startups, client connections, and system errors. Analyzing these logs can help trace the root cause of system failures. #### Steps to Access FactoryTalk Event Logs: 1. Open the **Event Viewer** from the Windows Start menu. 2. Navigate to **Applications and Services Logs**. 3. Expand **FactoryTalk Diagnostics**. 4. Right-click the log you wish to analyze (e.g., **FactoryTalk Diagnostics**) and select **Save All Events As...** 5. Save the file in **.evtx** format for later analysis. ### Windows Event Logs: Logon and Logoff Events Windows Event Logs are essential for tracking system activities, including user logon and logoff events. This is especially important when monitoring service account activities as service accounts used by the Agent as a Service. #### Steps to Access Logon and Logoff Events: 1. Open the **Event Viewer**. 2. Navigate to **Windows Logs \> Security**. 3. Use the **Filter Current Log** option to display specific events: - Logon: Event ID **4624** (indicates a successful login) - Logoff: Event ID **4634** (indicates a successful logoff) - Failed Logon: Event ID **4625** (indicates a failed login attempt) - Credential Manager credential use: Event ID **5379** (indicates usage of service account credentials) 4. Right-click on the filtered log entries and select **Save Filtered Log File As...** 5. Save the logs in **.evtx** format for later analysis. 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