--- title: DeviceLink FAQ | Copia Help Center description: Articles related to Copia's automated backup solution, DeviceLink. --- [Skip to content](https://help.copia.io/knowledge/devicelink-faq#main-content) English Show submenu for translations [More support](https://help.copia.io/knowledge/kb-tickets/new) ![](https://help.copia.io/hubfs/Logo_Hotdog_BlackWhite%20(1).svg) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.copia.io/knowledge/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Copia Help Center](https://help.copia.io/knowledge) 2. [DeviceLink FAQ](https://help.copia.io/knowledge/devicelink-faq) # DeviceLink FAQ Articles related to Copia's automated backup solution, DeviceLink. - [Restart RSLinx in Service Mode Using a Scheduled Task](https://help.copia.io/knowledge/restart-rslinx-in-service-mode-using-a-scheduled-task) - [Optimizing RSLogix 500 Backups with a Dedicated RSLinx Driver](https://help.copia.io/knowledge/optimizing-rslogix-500-backups-with-a-dedicated-rslinx-driver) - [What network connections does the DeviceLink Agent require?](https://help.copia.io/knowledge/does-devicelink-require-an-internet-connection) - [How do I ignore tag value changes in Rockwell Studio 5000 projects with DeviceLink's Smart Filter?](https://help.copia.io/knowledge/how-do-i-ignore-tag-value-changes-in-rockwell-projects-with-devicelink) - [What platforms does DeviceLink support?](https://help.copia.io/knowledge/what-platforms-does-devicelink-support) - [Can DeviceLink deploy code to devices?](https://help.copia.io/knowledge/can-devicelink-deploy-code-to-devices) - [Can DeviceLink do multiple backups at the same time?](https://help.copia.io/knowledge/can-devicelink-do-multiple-backups-at-the-same-time) - [What ports need to be open for the DeviceLink Agent?](https://help.copia.io/knowledge/what-ports-need-to-be-open-for-the-devicelink-agent) - [What is a Site in DeviceLink?](https://help.copia.io/knowledge/what-is-a-site) - [How do I enable/disable DeviceLink Job notifications?](https://help.copia.io/knowledge/how-do-i-enable/disable-devicelink-job-notifications) - [What are File Lists in DeviceLink?](https://help.copia.io/knowledge/what-are-file-lists-in-devicelink) - [What is the .gitkeep file doing in my repository?](https://help.copia.io/knowledge/what-is-the-.gitkeep-file-doing-in-my-repository) - [Why is my DeviceLink backup Job stuck in "Pending..."?](https://help.copia.io/knowledge/why-is-my-devicelink-job-stuck-in-pending) - [DeviceLink Rockwell error: "Failed to get Controller Info or Revision from controller"](https://help.copia.io/knowledge/devicelink-rockwell-error-failed-to-get-controller-info-or-revision-from-controller) - [DeviceLink Studio 5000 error: "Failed to upload tags" or "Child process failed with code 42"](https://help.copia.io/knowledge/failed-to-upload-tags-devicelink) - [Rockwell DeviceLink backups are failing with error: "LgxSrv\_E\_SECURITY\_ERROR - A Security error was reported by the RSLogix5000 Services layer"](https://help.copia.io/knowledge/a-security-error-was-reported-by-the-rslogix5000-services-layer) See less ▼ ## Siemens TIA Portal - [Rockwell backup failure: "invalid class string"](https://help.copia.io/knowledge/rockwell-backup-failure-invalid-class-string) ## Agent - [RDP and Copia Agents](https://help.copia.io/knowledge/rdp-and-copia-agents) - [Rockwell RSLinx, paths and rebuilding the Harmony files](https://help.copia.io/knowledge/rockwell-rslinx-paths-and-rebuilding-the-harmony-files) - [How do I install the DeviceLink Agent?](https://help.copia.io/knowledge/how-do-i-install-the-devicelink-agent) - [What licenses do I need on a DeviceLink Agent?](https://help.copia.io/knowledge/what-licenses-do-i-need-on-a-devicelink-agent) - [Can a DeviceLink Agent back up multiple different types of devices?](https://help.copia.io/knowledge/can-a-devicelink-agent-back-up-multiple-different-types-of-devices) - [Can I lock the machine the DeviceLink Agent is installed on?](https://help.copia.io/knowledge/can-i-lock-the-agent-machine) - [How to resolve Rockwell Just-In-Time Debugger "An unhandled exception has occurred" error on DeviceLink Agent](https://help.copia.io/knowledge/devicelink-just-in-time-debugger-error) - [Does the DeviceLink Agent run as a service?](https://help.copia.io/knowledge/does-the-agent-run-as-a-service) - [Where can I find the DeviceLink Agent log files?](https://help.copia.io/knowledge/where-are-the-devicelink-agent-logs) - [What is the polling frequency of the DeviceLink Agent?](https://help.copia.io/knowledge/what-is-the-polling-frequency-of-the-devicelink-agent) - [Can a DeviceLink Agent back up multiple Devices in parallel?](https://help.copia.io/knowledge/can-a-devicelink-agent-back-up-multiple-devices-in-parallel) - [Why isn't my Agent automatically updating?](https://help.copia.io/knowledge/why-isnt-my-agent-automatically-updating) See less ▼ ## General - [Does changing the Smart Filter affect previous Jobs?](https://help.copia.io/knowledge/does-changing-the-smart-filter-affect-previous-jobs) - [Why is my Schneider Control Expert backup failing?](https://help.copia.io/knowledge/why-is-my-control-expert-backup-failing) - [Can DeviceLink back up Source-Protected Studio 5000 projects?](https://help.copia.io/knowledge/can-devicelink-back-up-source-protected-studio-5000-projects) - [What is Auto-Commit for DeviceLink?](https://help.copia.io/knowledge/what-is-auto-commit-for-devicelink) - [Can Copia backup HMIs?](https://help.copia.io/knowledge/can-copia-back-up-hmis) - [Why can't I change my Site's time zone?](https://help.copia.io/knowledge/why-cant-i-change-my-sites-timezone) - [How to update a DeviceLink Job after upgrading a TIA Portal version?](https://help.copia.io/knowledge/how-to-update-a-devicelink-job-after-upgrading-a-tia-portal-version) - [Can I have more than one DeviceLink Device project file in a repo?](https://help.copia.io/knowledge/can-i-have-more-than-one-device-file-in-a-repo) See less ▼ ## Rockwell Studio 5000 - [RSLogix 5 - 500 - 5000 - Server busy dialogg](https://help.copia.io/knowledge/rslogix-5-/-500-/-5000-server-busy-dialog) - [RSLogix / Studio 5000 Backups Failing in Copia Due to Missing .NET Framework 3.5](https://help.copia.io/knowledge/rslogix-/-studio-5000-backups-failing-in-copia-due-to-missing-.net-framework-3.5) - [RSLogix-Logix Designer SDK - No valid license](https://help.copia.io/knowledge/rslogix/logix-designer-sdk-no-valid-license) - [Rockwell - Unable to establish a licensed session with the device](https://help.copia.io/knowledge/rockwell-unable-to-establish-a-licensed-session-with-the-device) - [How to view my FactoryTalk Logs on my DeviceLink Agent?](https://help.copia.io/knowledge/how-to-view-factorytalk-logs) - [DeviceLink Rockwell Studio 5000 error: "The attribute value is invalid"](https://help.copia.io/knowledge/devicelink-rockwell-studio-5000-error-the-attribute-value-is-invalid) - [Why do my DeviceLink Jobs for Rockwell Studio 5000 PLC's fail after configuration?](https://help.copia.io/knowledge/why-do-my-devicelink-jobs-for-rockwell-studio-5000-plcs-fail-after-configuration) See less ▼ - [Getting Started](https://help.copia.io/knowledge/getting-started#main-content) - [Sales Wiki](https://help.copia.io/knowledge/getting-started#sales-wiki) - [Account Management](https://help.copia.io/knowledge/getting-started#account-management) - [Customer Experience](https://help.copia.io/knowledge/getting-started#customer-experience) - [Source Control FAQ](https://help.copia.io/knowledge/source-control-faq#main-content) - [Web App](https://help.copia.io/knowledge/source-control-faq#web-app) - [Git Questions](https://help.copia.io/knowledge/source-control-faq#git-questions) - [Desktop App](https://help.copia.io/knowledge/source-control-faq#desktop-app) - [Tutorials](https://help.copia.io/knowledge/source-control-faq#tutorials) - [Best Practices](https://help.copia.io/knowledge/source-control-faq#best-practices) - [Source Control](https://help.copia.io/knowledge/source-control-faq#source-control) - [DeviceLink FAQ](https://help.copia.io/knowledge/devicelink-faq#main-content) - [Siemens TIA Portal](https://help.copia.io/knowledge/devicelink-faq#siemens-tia-portal) - [Agent](https://help.copia.io/knowledge/devicelink-faq#agent) - [General](https://help.copia.io/knowledge/devicelink-faq#general) - [Rockwell Studio 5000](https://help.copia.io/knowledge/devicelink-faq#rockwell-studio-5000) [![Chill listening crop-3](https://help.copia.io/hs-fs/hubfs/Logo_Hotdog_BlackTeal-1.png?width=87&height=24&name=Logo_Hotdog_BlackTeal-1.png "Chill listening crop-3")](http://copia.io) 43 W 24th St, 6th Floor New York, NY 10010 [mailto:email@email.com](mailto:email@email.com) Copyright © 2025, Copia Automation, Inc.