Customer Support Portal

Welcome to Copia!  This article provides instructions for accessing the Copia Support Portal, where you can track your Feature and Support Requests.  

• First time access

• The Copia Support Portal is located at: https://help.copia.io/tickets.  If you do not already have an account, you have two options:
  1. (recommended) Register for an account using the link at the bottom of this page.  This allows you to quickly login using a password.
  2. You can choose to use “password-less” login, which will send an email each time you need to access your account

• Using the Portal

• The Customer Support Portal will show all Feature Request and Support Tickets that you have submitted, going forward.  
• Tickets are either open or closed.  There are views for both, and All tickets using the "Status" dropdown on the right.
• Clicking on a ticket you can find the details about it, including replies from Copia.
  1. You can close a ticket by clicking the Mark as Closed button
  2. You can reply to the ticket at the bottom
  3. If you reply to a closed ticket, it will re-open the ticket
• You can file a new ticket using the top banner option:  “File a Support ticket”
• You can export your tickets to CSV using the “Export to CSV” button