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Rockwell DeviceLink backups are failing with error: "LgxSrv_E_SECURITY_ERROR - A Security error was reported by the RSLogix5000 Services layer"

This error is usually due to an issue with FactoryTalk Security, usually caused by a logout event.

If your Rockwell DeviceLink backups are failing with the following message, you likely need to resolve the issue on the Agent in the FactoryTalk Security application.

LgxSrv_E_SECURITY_ERROR - A Security error was reported by the RSLogix5000 Services layer

First, access the computer that the Copia Agent is running on. Attempt to use Studio 5000 to manually perform an upload of the Device that failed in Copia. If you are able to perform this backup manually without issue, the Copia Agent should be able to as well. If this is the case, please contact Copia support for further assistance in determining the root-cause of the issue.

This Rockwell Knowledge Base article (BF29492) describes the steps needed to resolve the issue. A PDF of the article can be viewed using this link.